Terms and Conditions – Animal Ark Orem
Welcome to the Terms and Conditions page of Animal Ark Orem. These terms outline the rules and regulations for using our website and services. By accessing and using our website and booking our services, you agree to comply with and be bound by these terms. Please read them carefully before using our site or services.
1. Introduction
These Terms and Conditions govern the use of our website and services provided by Animal Ark Orem. By visiting our site and using our services, you agree to these terms. If you do not agree with these terms, please refrain from using our website and services.
2. Services Provided
Animal Ark Orem offers a variety of services for pets, including:
- Pet Daycare: Supervised playtime and activities for pets.
- Pet Boarding: Safe and comfortable accommodations for pets during short or extended stays.
- Pet Grooming: Bathing, haircuts, nail trimming, ear cleaning, and other grooming services.
- Training Services: Obedience and behavior training for pets.
- Veterinary Care: Basic health check-ups and emergency care provided by our trusted partner veterinarians.
By using our services, you agree to provide accurate information regarding your pet’s health, behavior, and special needs.
3. Booking and Reservations
3.1 Reservations
To use any of our services, you must make a reservation in advance. You can make reservations by calling us directly or using the reservation form available on our website. We recommend booking early, especially during peak times such as holidays.
3.2 Payment
Payment for services must be made at the time of booking or upon check-in. We accept various payment methods, including credit/debit cards and other approved forms of payment. All prices are subject to change and will be confirmed at the time of booking.
4. Health and Safety Requirements
4.1 Vaccinations
We require all pets using our services, including daycare, boarding, grooming, and training, to be up-to-date on vaccinations. Required vaccinations include:
- Rabies
- Distemper
- Parvovirus
- Bordetella (Kennel Cough)
We may request proof of vaccination before accepting your pet into our care. If your pet does not meet our health requirements, we reserve the right to refuse service.
4.2 Health and Behavioral Concerns
You must disclose any health or behavioral concerns about your pet during the booking process. If your pet has a history of aggressive behavior or health issues, please let us know so that we can take the necessary precautions. We reserve the right to refuse service to pets that are deemed dangerous or unfit for group play.
5. Cancellations and Modifications
5.1 Cancellation Policy
If you need to cancel a reservation, please notify us at least 24 hours in advance for daycare services and 48 hours for boarding services. Cancellations made within this window may result in a cancellation fee or the loss of your reservation deposit.
5.2 Modifications
If you need to modify your reservation, such as changing the date or the services requested, please contact us as soon as possible. Modifications are subject to availability and may result in additional charges.
6. Pet Care and Liability
6.1 Pet Safety
We take great care to ensure the safety and well-being of your pet while under our care. However, as with any service, there are inherent risks, especially with pets in group settings. Animal Ark Orem is not liable for injuries, accidents, or illnesses that may occur during your pet’s stay, as long as we are following our standard care procedures.
6.2 Accidents and Injuries
In the event of an injury or health issue, we will notify you immediately. If necessary, we will transport your pet to a nearby veterinarian for treatment. You are responsible for any veterinary costs incurred as a result of accidents, injuries, or illness during your pet’s stay.
6.3 Behavioral Incidents
If your pet exhibits aggressive behavior or poses a risk to other animals or people during their stay, we may remove them from group activities or refuse certain services. You are responsible for any damage or injury caused by your pet.
7. Privacy and Data Protection
7.1 Personal Information
When you use our website or services, we may collect personal information such as your name, contact details, pet information, and payment details. We use this information to provide you with our services, communicate with you, and improve our offerings.
7.2 Data Security
We take the privacy and security of your personal information seriously. All data collected is stored securely and protected from unauthorized access. We do not share your personal information with third parties unless required by law or for necessary operational purposes (e.g., payment processing).
7.3 Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic. By using our website, you consent to the use of these technologies in accordance with our privacy policy.
8. Indemnity and Limitation of Liability
8.1 Indemnification
You agree to indemnify and hold Animal Ark Orem, its owners, employees, and agents harmless from any claims, damages, losses, or expenses arising from your use of our website or services, including but not limited to, any harm caused by your pet or failure to comply with these Terms and Conditions.
8.2 Limitation of Liability
Animal Ark Orem will not be liable for any indirect, incidental, special, or consequential damages that result from the use of our website or services, including but not limited to, loss of data, loss of business, or injury to your pet, except where such liability is required by law.
9. Modifications to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting. We encourage you to review this page periodically to stay informed of any changes.
10. Governing Law
These Terms and Conditions are governed by the laws of the state of Utah. Any disputes arising from the use of our website or services will be resolved in the courts located in Utah County, Utah.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us using the following information:
- Email: info@animalarkorem.com
- Address: 33 Center St, Orem, UT 84057, United Stat