Refund & Returns Policy – Animal Ark Orem

Welcome to the Refund & Returns Policy page of Animal Ark Orem. We are committed to ensuring that you have a positive experience when using our services. This policy outlines the procedures for requesting refunds or returns for services provided at Animal Ark Orem, including pet daycare, grooming, boarding, training, and other services. Please read the following information carefully.

1. Introduction

At Animal Ark Orem, we strive to provide the best care and services for your pets. However, we understand that sometimes circumstances change, and you may need to cancel or modify your booking. This Refund & Returns Policy explains the terms under which we process refunds or returns and outlines your rights when it comes to service cancellations or dissatisfaction.

By using our services, you agree to the terms set out in this policy.

2. Service Cancellation

2.1 Cancellation Policy

If you need to cancel or reschedule a service, please notify us as soon as possible. To ensure that we can accommodate other clients, we request the following notice periods:

  • Daycare and Grooming Services: Cancellations must be made at least 24 hours before the scheduled appointment.
  • Boarding Services: Cancellations must be made at least 48 hours before the scheduled check-in.
  • Training Services: Cancellations must be made at least 48 hours before the scheduled session.

Failure to provide adequate notice may result in a cancellation fee or forfeit of any deposits paid.

3. Refund Eligibility

3.1 Refunds for Canceled Services

If you cancel a service within the required notice period, you will be eligible for a full refund, minus any applicable processing fees. Refunds will be issued through the same payment method used at the time of booking.

  • Daycare and Grooming Services: Full refund if canceled 24 hours in advance.
  • Boarding Services: Full refund if canceled 48 hours in advance.
  • Training Services: Full refund if canceled 48 hours in advance.

3.2 Non-refundable Fees

Please note that certain fees, such as booking deposits or late cancellation fees, are non-refundable. These fees are charged to cover the administrative costs of reserving your spot.

3.3 Refunds for No-Shows

If you fail to show up for a scheduled service without prior notice, you may be charged the full service amount. Unfortunately, no refund will be provided for no-shows.

4. Dissatisfaction with Services

At Animal Ark Orem, we aim to exceed your expectations with our services. However, if you are not completely satisfied with the care your pet received, please reach out to us immediately.

4.1 Service Quality Concerns

If you feel that the service provided does not meet the standard you expected, please contact us within 24 hours of the service completion. We will assess the situation and, depending on the circumstances, may offer:

  • A partial or full refund.
  • A complimentary follow-up service.
  • A credit toward future services.

Please note that refunds will be considered on a case-by-case basis, and we reserve the right to deny requests that do not meet our service guidelines.

4.2 Pet Health or Injury Issues

If your pet sustains an injury or health issue while under our care, we will make every effort to address the situation promptly. In cases of injury, we will contact you immediately and take your pet to the nearest veterinarian if necessary. Refunds for pet health issues or injuries will be considered based on the severity and circumstances of the situation.

5. Return and Exchange Policy for Products

While we primarily offer pet care services, Animal Ark Orem also sells a range of pet-related products, including food, accessories, and grooming items. In the event that you are not satisfied with a product purchase, the following return and exchange policy applies:

5.1 Eligibility for Returns or Exchanges

To be eligible for a return or exchange, the product must meet the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • You have the original receipt or proof of purchase.

If you purchased a product from us and are not satisfied, you must request a return or exchange within 14 days of purchase. We will process returns or exchanges for eligible items in accordance with this policy.

5.2 Refund Process for Products

Once we receive and inspect the returned item, we will issue a refund to your original payment method, or we will provide an exchange if preferred. Please note that return shipping costs are the responsibility of the customer, unless the product is defective or damaged.

6. How to Request a Refund or Return

If you would like to request a refund or initiate a return, please contact us using the details below. We will guide you through the process to ensure that your request is handled promptly.

6.1 Refund Request Procedure

To request a refund for a canceled or unsatisfactory service, or for a product return, please:

  1. Contact us via email at info@animalarkorem.com.
  2. Provide the details of the service or product, including the date, nature of the request, and any supporting documentation (e.g., receipts, proof of purchase).
  3. If the request is for a service, please provide details about the issue and how we can resolve it.

Once we receive your request, we will review it and respond within 5-7 business days.

7. Exceptions

7.1 Non-Refundable Services

Certain services or products may be subject to additional restrictions, and refunds will not be provided. These include:

  • Services that have been fully performed or completed.
  • Custom orders or special requests.
  • Non-refundable booking deposits for high-demand periods (e.g., holidays).

7.2 Changes to Policy

Animal Ark Orem reserves the right to amend this Refund & Returns Policy at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon publication. We encourage you to review this policy periodically to stay informed of any updates.

8. Contact Information

If you have any questions about our Refund & Returns Policy or need assistance with a refund or return request, please do not hesitate to contact us. We are here to help!

Thank you for choosing Animal Ark Orem! We value your trust in us and are committed to providing you with the best service for your pets. If you have any concerns or need assistance with our Refund & Returns Policy, please contact us, and we will be happy to assist you.