Shipping Policy – Animal Ark Orem

Welcome to the Shipping Policy page of Animal Ark Orem. We are committed to providing you with an excellent shopping experience, including fast and reliable shipping for any products purchased from our website. This page outlines the details of our shipping practices, including processing times, shipping methods, costs, and delivery expectations. Please read this policy carefully to understand how we handle your orders.

1. Introduction

At Animal Ark Orem, we offer a variety of pet-related products, including food, accessories, and grooming supplies. Our goal is to ensure that your orders are delivered to you in a timely and efficient manner. This Shipping Policy applies to all orders made through our website, and by placing an order, you agree to the terms and conditions outlined below.

2. Order Processing Time

2.1 Order Confirmation

Once you place an order with us, you will receive an email confirmation with the details of your purchase. Please review the order information carefully, and if you notice any discrepancies, contact us immediately at info@animalarkorem.com.

2.2 Processing Time

We typically process orders within 1-3 business days of receiving your order. Please note that processing times may vary during peak seasons, holidays, or if we are experiencing a high volume of orders.

2.3 Business Days

Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next available business day.

3. Shipping Methods

3.1 Available Shipping Methods

We offer a variety of shipping methods to accommodate your needs:

  • Standard Shipping: Our standard shipping option typically takes 5-7 business days for delivery within the contiguous United States.
  • Expedited Shipping: For faster delivery, we offer expedited shipping, which takes 2-3 business days for delivery within the United States.
  • Overnight Shipping: For urgent orders, we offer overnight shipping. Orders placed by 12 PM (local time) will be delivered the next business day.

Please note that shipping times are estimates and can vary depending on your location and the carrier’s schedule.

3.2 Shipping to P.O. Boxes

We do ship to P.O. Boxes within the United States. However, please be aware that certain shipping methods (such as expedited or overnight shipping) may not be available for P.O. Box addresses.

4. Shipping Costs

4.1 Free Shipping

At Animal Ark Orem, we offer free shipping on all orders within the United States for qualifying products. Free shipping applies to standard shipping only, and no promotional codes or minimum order values are required. If you choose an expedited shipping method, additional shipping fees will apply.

4.2 Shipping Fees

Shipping fees for expedited services, such as 2-day or overnight shipping, are calculated at checkout based on the weight, dimensions, and delivery address of your order.

To get an accurate estimate of shipping costs, simply add items to your cart and enter your shipping address at checkout. The system will display the available shipping options and their associated costs.

5. Delivery Times

5.1 Standard Delivery Times

Once your order has been shipped, delivery typically takes 5-7 business days within the contiguous United States. Delivery times may vary based on the shipping carrier and your location. You will receive a tracking number via email once your order has shipped, which you can use to track your package.

5.2 Expedited and Overnight Shipping

Orders using expedited or overnight shipping methods will be delivered within the timeframes indicated (typically 2-3 business days or the next business day). Please note that weekends and holidays may impact delivery schedules, so be sure to check with the carrier for exact delivery dates.

6. Shipping Restrictions

6.1 Domestic Shipping

We currently ship only to addresses within the United States. This includes all 50 states and P.O. Boxes. We do not currently offer international shipping. If you are located outside of the U.S., please contact us at info@animalarkorem.com to inquire about potential shipping arrangements.

6.2 Product Restrictions

Some products, due to their size, weight, or nature, may not be eligible for certain shipping methods (such as overnight shipping). If this applies to your order, we will contact you to discuss alternative shipping arrangements.

7. Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this tracking number to monitor the status of your package directly on the carrier’s website. For any issues with tracking or delivery, please reach out to us at info@animalarkorem.com, and we will assist you in resolving the matter.

8. Missing or Damaged Items

8.1 Missing Packages

If your package has not arrived within the expected time frame, please check the tracking information to see if there are any updates. If the package is marked as delivered but you have not received it, please contact the carrier directly to initiate a claim.

If you are still unable to locate your package, please reach out to us at info@animalarkorem.com, and we will work with you to resolve the issue.

8.2 Damaged Items

If your order arrives damaged, please contact us immediately. We may request photos of the damage for our records. If the item is damaged during transit, we will issue a refund or replacement, depending on the situation. Please keep the original packaging and any damaged items until the issue is resolved.

9. Returns and Exchanges

9.1 Returns and Exchanges for Products

If you are not completely satisfied with your purchase, you may return or exchange eligible products within 30 days of receipt. Please review our Return and Exchange Policy for detailed instructions on how to process returns.

9.2 Non-Returnable Items

Some items are non-returnable, including:

  • Opened or used pet food products.
  • Custom or special-order items.
  • Sale or clearance items.

10. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with an order, please don’t hesitate to reach out to us. We are here to help!

Thank you for choosing Animal Ark Orem for your pet-related needs! We are committed to delivering high-quality products and providing excellent customer service. We appreciate your business and look forward to serving you again soon.